FAQ

We offer a comprehensive range of courses, including pre-licensing education, exam preparation, continuing education, professional development, and regulatory compliance training for mortgage professionals.

The SAFE Act mandates that state-licensed MLOs complete 8 hours of continuing education annually, including:
• 3 hours of Federal law and regulations
• 2 hours of ethics, including instruction on fraud, consumer protection, and fair lending
• 2 hours related to nontraditional mortgage products
• 1 hour of elective content

Yes, while the SAFE Act sets minimum standards, some states have additional requirements. Refer to our State-Specific Education Chart for detailed information.

No, the SAFE Act prohibits MLOs from taking the same continuing education course in consecutive years.

Licensing requirements vary by state. Generally, they include completing a specified number of pre-licensing education hours, passing the SAFE MLO test, and undergoing background checks. For detailed state-specific requirements, please refer to our website.

To enroll, create an account on our website, browse our course catalog, select the desired course, and proceed to checkout. Payment can be made using major credit cards.

Course fees vary depending on the program. All major credit cards, including Visa, MasterCard, Discover, and American Express, are accepted.

Access durations vary by course type. Specific access details are provided in the course description. Please contact us for additional information.

Our courses are accessible on various devices, including PCs and Macs. Ensure your device meets our technical requirements for optimal performance.

Yes, a stable internet connection and an updated web browser are essential. Some courses may require additional software or plugins, which will be specified in the course details.

If you’re experiencing login issues, click the “Forgot your password?” link on the login page to reset your password. For further assistance, contact our customer support team at [email protected] or call 1-615-899-5343.

Use the “Forgot your password?” feature on the login page. Enter your registered email address to receive password reset instructions.

We report course completions to NMLS within seven calendar days. You’ll receive a confirmation email once your completion has been submitted.

Our refund policy is outlined on our Refund Policy page. Please review it for detailed information on eligibility and procedures.

For assistance, reach out to our customer service team at [email protected] or call 1-615-899-5343.

BioSig-ID is a biometric authentication system that verifies student identity by capturing unique drawing patterns. Users create a four-character password by drawing with a mouse, stylus, touchpad, or touchscreen. This technology ensures secure access to online courses and assessments.

The Nationwide Mortgage Licensing System (NMLS) mandates the use of identity verification tools like BioSig-ID to maintain the integrity of online mortgage education. Implementing BioSig-ID helps prevent fraud and ensures that the registered individual is the one participating in the course.

Enrollment in BioSig-ID occurs within your course. You’ll be prompted to create your unique four-character drawn password following on-screen instructions. Ensure you’re using a compatible device, such as a mouse, stylus, touchpad, or touchscreen, to complete the enrollment process.

BioSig-ID is compatible with devices that allow for drawing input, including:

• Desktop computers with a mouse
• Laptops with touchpads
• Tablets and smartphones with touchscreens

Ensure your device has a stable internet connection and an updated web browser for optimal performance.

If you forget your BioSig-ID password, follow these steps to reset it:

1. Attempt to validate your identity by drawing your password.
2. After three failed attempts, an authentication code will be sent to your registered email address.
3. Enter the authentication code in the provided field.
4. You’ll then be prompted to create a new drawn password.

For detailed instructions, refer to our BioSig-ID Password Reset Guide.

If you encounter issues with BioSig-ID, you can contact their support team by calling 1-855-665-7123 or by visiting their help website. For institution-specific concerns, please reach out to our customer support at [email protected] or call 1-615-899-5343.

Q: How can I reset my BioSig-ID password?

A: If you need to reset your BioSig-ID password, you have two options:

Option 1:

1. Click on the question mark symbol (?) within BioSig to access the help menu.
2. Look for the password reset option and follow the prompts provided.

How can I get assistance with my ALM?

Contact your Company’s designated Client Success Manager for additional troubleshooting and personalized assistance. They will be able to provide guidance and help resolve any specific issues you may encounter.

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Get in touch effortlessly: Email/Form: Fastest response. Phone: Direct conversation. We’re here to assist you during our hours of operations.

Q: How can I get in touch with customer service or support?

A: We are here to provide you with assistance and support. You have multiple options to reach out to us:

• Email customer service and support: You can also reach out to us via email at [email protected].

• Call customer service and support: If you prefer a direct approach, you can give us a call at (615) 899-5343. Our customer service and support team is available during Monday-Friday: 8:00am – 5:00pm CST

*Please note that wait times may vary, but we strive to assist you in a timely manner.
If you have any questions or concerns don’t hesitate to reach out to us. We’re here to help!