Cancellation Policy

Next Level Education aims to provide the highest quality online education for mortgage licensing. Our cancellation policy is designed to meet the requirements of NMLS and ensure a fair process for all our students.

1. Course Cancellation by Student:
• Students may cancel their enrollment in a course up to 7 days before the course start date for a full refund.
• Cancellations made within 7 days of the course start date will not be eligible for a refund.
• To cancel your enrollment, please contact our customer support team at [email protected].
2. Course Cancellation by Next Level Education:
• Next Level Education reserves the right to cancel a course due to insufficient enrollment or other unforeseen circumstances.
• In the event that Next Level Education cancels a course, students will receive a full refund or the option to transfer their enrollment to another course.
3. Refund Process:
• Refunds will be processed within 10 business days of receiving the cancellation request.
• Refunds will be issued to the original method of payment used during enrollment.
4. No-Show Policy:
• Students who do not attend a scheduled course and do not provide prior notification will not be eligible for a refund.
5. Appeals:
• If you believe that you have a valid reason for a refund outside of the stated policy, you may submit a written appeal to [email protected]. Appeals will be reviewed on a case-by-case basis.

We are committed to maintaining compliance with NMLS standards and ensuring the best possible experience for our students. Thank you for choosing Next Level Education for your mortgage licensing education needs.